$cd ../use-cases/
πΌ BusinessBeta25 min setup
$ cat customer-support-bot.md
await handleSupport(tickets, { llm: 'local' })
/** OpenClaw handles tier-1 tickets 24/7. Human agents only see the hard ones. */
Sarah runs a 12-person SaaS startup. Every morning, her support inbox had 40+ tickets β password resets, billing questions, 'how do I export my data?' She hired a part-time support agent for $2,000/month. Then she set up OpenClaw on a $6 VPS. Within a week, OpenClaw was auto-resolving 73% of tier-1 tickets in under 30 seconds. The remaining 27% reached her human agent pre-triaged with context summaries and suggested responses. Her support costs dropped by 60%, and customer satisfaction actually improved from 4.1 to 4.6 out of 5.
π Typical Results
73%
tickets auto-resolved
< 30s
average response time
4.6/5
customer satisfaction
$0
on local Ollama
how_it_works.md
βοΈ How It Works
1.
Ticket arrives via email or Zendesk webhook
OpenClaw polls your support inbox or listens via webhook for new tickets.
2.
LLM classifies and scores urgency
Priority: P1 (outage) β P4 (feature request). Detects tone, sensitive topics, and escalation signals.
3.
Auto-responds to Tier-1 queries
Password resets, order status, common FAQ β resolved instantly with a personalized draft.
4.
Escalates complex tickets to humans
With context summary, suggested response, and relevant docs pre-attached.
config.yaml
βοΈ Configuration
skills:
support:
enabled: true
auto_resolve_tier1: true
escalate_to: "slack:#support-team"
β FAQ
Q1. Does OpenClaw replace human support agents?
No β it handles the repetitive 70-80% (password resets, order status, FAQs) so your human agents can focus on complex issues that require empathy and judgment.
Q2. What if OpenClaw gives a wrong answer?
You can set confidence thresholds. Below 80% confidence, OpenClaw drafts a response but flags it for human review instead of auto-sending.
Q3. Can it connect to Zendesk/Freshdesk/Intercom?
Yes, via webhook integrations. OpenClaw listens for new ticket events and responds through the same API. Custom connectors are available as ClawHub skills.
Q4. Is customer data safe?
Completely. OpenClaw runs on your hardware. Customer conversations never leave your server. With local LLMs via Ollama, zero data is sent to any third party.
Q5. How much does it cost to run?
The software is free (MIT license). Running costs: $6/mo VPS + $0-30/mo API costs depending on volume. Compare that to $15-50/hour for human agents.